Privacy Policy

Effective date: October 2025

This Privacy Policy explains how ChargeFog Inc. (“ChargeFog,” “we,” “our,” or “us”) collects, uses, protects, and discloses information about individuals in connection with our products, services, and websites. It is designed to meet applicable privacy laws including U.S. federal and state requirements, the General Data Protection Regulation (GDPR), and comparable frameworks.

1. Scope

This policy applies to all ChargeFog-branded hardware, software, cloud services, mobile or web applications, and business interactions with customers, suppliers, and partners. It also covers data obtained through marketing, support, and investor communications.

2. Information We Collect

Account Information: Names, emails, phone numbers, shipping or billing addresses, and login credentials supplied when creating or managing a ChargeFog account.
Transactional Data: Purchase details, serial numbers, invoices, and warranty or return records.
Technical Data: Device identifiers, IP addresses, browser type, system logs, crash reports, and usage diagnostics.
Communications: Messages sent to customer service, feedback forms, or investor inquiries.
Optional Marketing Data: Preferences, survey responses, or event registration information you choose to share.

3. How We Use Information

To process orders, deliveries, and payments.
To provide product activation, warranty service, and customer support.
To improve our devices, firmware, and user experience.
To send important safety, security, and update notices.
To personalize marketing (only with consent where required).
To comply with law, prevent fraud, and protect users and our company.

4. Legal Bases for Processing

Depending on your jurisdiction, processing of personal data is justified by one or more of the following legal bases:

Performance of a contract or pre-contractual steps at your request.
Compliance with legal obligations (e.g., accounting or consumer law).
Legitimate interests pursued by ChargeFog, balanced against your rights.
Your explicit consent for specific optional purposes such as newsletters.

5. Data Retention

Information is retained only as long as necessary to fulfill the purposes outlined or as required by law, accounting rules, or warranty obligations. When data is no longer needed, it is securely deleted or anonymized.

6. Sharing and Disclosure

We do not sell or rent personal information. Limited sharing occurs only with:

Authorized service providers who process data on our behalf under confidentiality agreements (e.g., logistics, cloud hosting, or payment processors).
Professional advisers (lawyers, auditors, accountants) subject to duty of confidentiality.
Government authorities or law enforcement where legally compelled.
In corporate transactions such as mergers or acquisitions, with safeguards in place.

7. Cookies and Tracking

We use strictly necessary cookies for site functionality and optional analytics cookies to understand performance trends. Browser settings may be adjusted to disable non-essential cookies, though some website functions may be limited.

8. Security

ChargeFog implements physical, administrative, and technical safeguards to protect information against unauthorized access, alteration, loss, or disclosure. While no system is completely secure, we continuously update our controls and conduct internal reviews and training.

9. International Transfers

Data may be stored or processed in the United States or other countries where ChargeFog or its service providers operate. We use contractual safeguards, including Standard Contractual Clauses where applicable, to ensure equivalent protection when transferring personal data across borders.

10. Your Rights and Choices

Depending on your region, you may have the right to:

Access a copy of your personal data.
Request correction or deletion of inaccurate or outdated data.
Withdraw consent for optional uses (e.g., marketing emails).
Request limitation or objection to certain processing.
Receive data portability in structured format.

To exercise these rights, please email privacy@chargefog.com. We may verify your identity before acting on the request.

11. Children’s Privacy

ChargeFog products and websites are not directed to children under 16. We do not knowingly collect personal data from minors. If a parent or guardian believes a child has provided information, they should contact us to request deletion.

12. Marketing Communications

We may send service updates or promotional materials consistent with your preferences. You can opt out at any time via email instructions or by contacting us directly. Opting out does not affect transactional or safety notices.

13. Third-Party Services and Links

Our websites may reference or integrate third-party tools or platforms that operate under their own privacy practices. We encourage reviewing those policies as ChargeFog is not responsible for their content or data handling.

14. Compliance and Enforcement

We monitor compliance through internal audits and supplier assessments. Breaches or incidents are handled under our incident-response procedure, including notification to regulators and affected individuals when required by law.

15. Policy Updates

We may revise this Privacy Policy periodically to reflect changes in law, technology, or our operations. The updated version will carry a new “Effective Date.” Continued interaction with our Products or Services after updates signifies acceptance.

16. Contact Information

Questions or concerns about this Privacy Policy or our data practices can be directed to:

ChargeFog Inc.
1309 Coffeen Avenue, STE 1200
Sheridan, Wyoming 82801 USA
Email: privacy@chargefog.com